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An INCUBASE venture

Animal café management, made more thoughtful

Shòu Delight: Happy animals. Smoother operations.

One connected system designed to help animal cafés care for their animals, manage the café, and keep the business moving.

Explore the system Meet the team
  • Animal care
  • Café operations
  • People & business
An alpaca with its mouth wide open, standing in front of a hay trough.
Concept overview dashboard with summary cards for animals in care, today’s care tasks, café sales and stock alerts, a weekly café sales chart, a care checklist and recent activity.
Concept interface
Behind the counter

The hidden complexity behind the cuteness

Cute in front.
Complex behind the counter.

Some of the team wanted to build for cafés; others loved animals. Animal cafés brought both together, and revealed operations far more complex than a regular café. Three pressures kept coming up.

  1. A small hairless guinea pig standing on wood shavings beside a hay rack.

    Many lives, many routines.

    Feeding, grooming and medication are often tracked by hand. When every animal has its own routine, a missed note can mean missed care.

    • Feeding
    • Grooming
    • Medication
  2. Two drinks in carved tiki-style cups beside a chocolate dessert on a patterned café table.

    Two kinds of inventory.

    An animal café stocks café food and drinks and pet supplies such as food, toys and medication. Tracked separately, the true cost of running the café is hard to see.

    • Café ingredients
    • Pet supplies

  3. Too many disconnected tools.

    Owners can end up juggling as many as four separate places for information: a point of sale, salaries, animal care records, and chat messages for medical notes.

    • POS
    • Salaries
    • Care records
    • Chat notes

The proposed solution

One platform, three worlds.

Shòu Delight is designed as an all-in-one management system, so the animals, the café and the business share one connected record instead of four separate tools.

Animal care

Every animal with a profile, a routine and a history.

  • Pet profiles
  • Feeding & care schedules
  • Health & medical notes
  • Animal-related expenses
Concept animal profiles screen listing example animals with species, age, status and last-fed time, beside a profile preview of an example cat. See the animal profiles concept

Café operations

The counter, the menu and the stockroom in step.

  • Food & beverage sales (POS)
  • Menu items
  • Ingredient & café stock
Concept café point of sale with a grid of example menu items and a current order panel showing a demo total. See the café pos concept

These areas are proposed and being designed during the incubator programme. They describe what the system is designed to do, not finished, live modules.

Inside Shòu Delight

A look at the concept interface.

Seven screens show how the proposed system could feel from the first feeding of the morning to the end-of-month numbers.

Concept interface · Example data · Not a live system

Concept overview dashboard with summary cards for animals in care, today’s care tasks, café sales and stock alerts, a weekly café sales chart, a care checklist and recent activity.
01 / 07 All three worlds

Overview: A calmer way to run a busy animal café.

One overview of animals in care, today’s care tasks, café sales and stock alerts.

Designed to show

  • Care, café and stock signals side by side
  • A daily care checklist on the first screen
  • Recent activity across the whole café
Open full resolution (opens in a new tab)
Concept animal profiles screen listing example animals with species, age, status and last-fed time, beside a profile preview of an example cat.
02 / 07 Animal care

Animal profiles: Every animal, a complete care story.

A searchable animal directory with species, age, status and last feeding, plus a profile preview.

Designed to show

  • Directory of every resident animal
  • Status at a glance: healthy, check-up or grooming due
  • Profile cards with feeding, grooming and health notes
Open full resolution (opens in a new tab)
Concept care schedule with a week strip, counts of scheduled, completed and follow-up tasks, a timed care log and a care reminders card.
03 / 07 Animal care

Care schedule: A little routine makes a big difference.

A weekly care calendar and a timed daily log for feeding, habitat checks and wellness observations.

Designed to show

  • Daily care tasks with time, location and status
  • Follow-ups for grooming and feeding
  • Reminders so routines are not missed
Open full resolution (opens in a new tab)
Concept café point of sale with a grid of example menu items and a current order panel showing a demo total.
04 / 07 Café operations

Café POS: From the first latte to the last little treat.

A café menu grid and a current order panel, shown with demo products and a preview-only total.

Designed to show

  • Menu grouped by category
  • Orders built item by item
  • Sales that can flow into stock and reports
Open full resolution (opens in a new tab)
Concept inventory screen with a unified table of café ingredients and animal supplies, stock status labels and a stock mix preview.
05 / 07 Café operations

Inventory: Two worlds. One stockroom.

Café ingredients and animal supplies in one unified inventory, with low-stock alerts.

Designed to show

  • Café ingredients and animal supplies together
  • Minimum levels and low-stock status
  • A clear view of the stock mix
Open full resolution (opens in a new tab)
Concept staff and payroll screen with a daily roster of example staff initials, roles, shift times and status, beside a payroll preview card.
06 / 07 People & business

Staff & payroll: People first. Paperwork less.

Today’s roster across café service, animal care and kitchen, with attendance and payroll previews.

Designed to show

  • Shifts across café and animal care roles
  • Clock-in status for each shift
  • Attendance and payroll in one place
Open full resolution (opens in a new tab)
Concept business insights screen with sample revenue, operating expense and care spending cards, a revenue bar chart, a cost category ring chart and a sample month summary table.
07 / 07 People & business

Business insights: See both sides of the business.

Café revenue, operating expenses and animal care spending, shown as an illustrative monthly picture.

Designed to show

  • Revenue and expenses at a glance
  • Animal care costs alongside café costs
  • A sample month summary for owners
Open full resolution (opens in a new tab)

These mockups were designed for this profile to illustrate the proposed product. Animal names, transactions, staff and figures are fictional examples and do not represent any real café’s operations.

Field visit · George Town, Penang

Built from real conversations, not assumptions.

To see the challenge up close, the team travelled to Kucik Kucik, an animal café on Lebuh Campbell in George Town, and presented its prototype to the owner.

  1. Explore the café

    Seeing how a working animal café runs: the residents, the counter and the routines that keep both going.

  2. Understand the challenge

    The team spoke with the café owner about the difficulty of managing both animal care and daily café operations. Familiar tools, such as a standard café POS or a veterinary record system, tend to cover only one side of the business.

  3. Shape the proposed solution

    The owner responded warmly to the idea and was not aware of an all-in-one tool for both sides. It is an encouraging early signal that the team will keep testing, not proof of demand.

Kucik Kucik is an independent café the team visited for research. It is not a customer or partner of Shòu Delight.

The Shòu Delight team gathered around a café table with a tablet, in a selfie taken with the café owner.
with the café owner, Kucik Kucik
A curly-coated dark cat sitting on a patterned café table beside a smiling team member.
a resident joins the meeting

The people behind the paws

Five minds.
One big idea.

A team bringing together a passion for cafés, care for animals, and a belief that better systems can make both thrive.

Team
5 students
Programme
TISSA × NOVAC Digital Venture Incubator
Cohort
2026/27
The five Shòu Delight team members in black suits, stacked one above another with their hands framing their smiling faces.
  1. Portrait of Hong Pei Jing

    Hong Pei Jing

    Project Manager

    Overall coordination and project delivery.

  2. Portrait of Ashley Cheah Zi Yen

    Ashley Cheah Zi Yen

    Business Strategy Manager

    Market research, business model and strategic planning.

  3. Portrait of Esther Lim Yong Sze

    Esther Lim Yong Sze

    Technical Manager

    System development and technical implementation.

  4. Portrait of Ling Bing Yong

    Ling Bing Yong

    External Communications Manager

    Stakeholder engagement and external communications.

  5. Portrait of Colleen Lua Shi Qin

    Colleen Lua Shi Qin

    Creative and Multimedia Manager

    Branding, content creation and multimedia design.

Better care for animals. Better clarity for cafés.

Shòu Delight is being developed as part of the TISSA × NOVAC Digital Venture Incubator.

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